help


Sellers HELP: display and sell one’s Products on klintr

 

1.         Why become a seller ?

2.         What you can sell and who can sell on klintr  ?

3.         My seller account and my store

4.         Payment of orders and PayPal functions

5.         How much does my store cost and what is the klintr commission ?

6.         How do deliveries, returns and reimbursements work on klintr ?

7.         Can my seller account be used to purchase Products also ?

8.         Can I create several stores on  klintr ?

9.         In what countries can I sell ?

10.       How can I close my seller account and my store ?

11.       How do I increase sales in my store ?

12.       How do I put my creations and my products on sale in my store ?

 

 

Buyers HELP: buying creations and Products on klintr

 

1.         How do I buy on klintr ?

2.         What happens after making an order on klintr ?

3.         How do deliveries, returns and reimbursements work on klintr ?

4.         newsletter

 

 

 

 

 

Sellers HELP: display and sell one's Products on klintr

 

 

1.          Why become a seller ?

 

Nowadays on the Internet and in several countries, many sites offer a marketplace and enable anyone to put hand-made products up for sale without any other editorial line than that of proposing the largest number of Sellers and Products by hundreds of thousands.

Creators and talented artists cannot stand out from the crowd of nameless people. They are drowned in the masses and their creations are not sufficiently distinguishable in the eyes of the public.

 

Other marketplaces meet stricter editorial criteria but they only offer one universe of Products (fashion, for example) and only address themselves to one part of the public.

 

What is more, these marketplaces often address themselves to a limited public of national Sellers and Buyers, in the language of the home country and cannot cross their geographic frontiers.

 

That is why klintr offers to selected international creators and artists a single marketplace in its genre in order to develop veritable creations on the Internet.

 

klintr brings together on its site the greatest contemporary talents and offers international visibility to Sellers and their creations in the following categories:

 

  • fashion
  • art
  • design
  • beauty
  • magazines & books
  • gourmet

 

After validation of its registration application, the Seller has access to simple and practical tools for presenting and selling his creations and his Products on an original and novel marketplace, while observing the terms and editorial choices of klintr.

We strongly recommend that you learn about these conditions here: http://www.klintr.com/terms.

 

The editorial line and the graphic chart of klintr breaks with the usual standards of on-line commerce and bring real added value to Sellers and their creations on the site.

 

klintr is presented only in English and is directed to the largest international community of Buyers and Sellers.

 

By joining klintr, you ensure global visibility for your creations, brand and name on a marketplace with an international calling.

 

 

2.          What you can sell and who can sell on klintr ?

 

For the time being on klintr, you can sell Products only in the following categories:

 

  • fashion
  • art
  • design
  • beauty
  • magazines & books
  • gourmet

 

The Seller can be a professional or a private individual who does not have his own enterprise.

If you are a professional you are obliged to declare so during your pre-registration as a seller.

The professional Seller also promises to respect the regulations in effect and to draw up an invoice detailing the applicable VAT and full personal information to be sent directly to the Buyer with the shipped product.

All obligations of the professional or non-professional Seller are presented in the standard terms of sale here: http://www.klintr.com/terms.

 

 

3.          My seller account and my store

 

In order to create a seller account and place his Products on sale in the store, follow these steps:

 

  • Pre-registration: First, fill out the pre-registration file shown on the Site here: seller

 

  • An acknowledgement notice of your request is e-mailed to you; it will ask you to wait for a few days:

 

“Your pre-registration has been successfully sent.

Please wait for the answer.

klintr is going to contact you in several days.

If your registration is confirmed as a seller, you will receive an e-mail with explanations in order to create your own store on klintr.

You will be able to:

  • Sell your products
  • Upload your pictures
  • Give details about your products, about your shipping information, etc.
  • Add details about your brand(s) and about yourself, etc.

If your registration as a seller is not approved it means:

  • That your products do not correspond to the editorial charter of klintr or the terms of use
  • Or that your products do not correspond for the moment to any category of klintr.”

 

  • A second e-mail is sent out, notifying you of klintr's acceptance or rejection

 

 

4.          Payment of orders and PayPal functions

 

Clients pay for orders solely through the PayPal banking service available on the Site. PayPal authorizes payment from the PayPal account by bank card or "electronic wallet" if one already has such an account. A PayPal account is not required to pay by bank card.

The PayPal banking service is used to send and receive money throughout the world. With more than 230 million accounts throughout the world, PayPal provides a fast and secure means of making and receiving payments at home and abroad.

The PayPal banking services is translated and fully adapted to your country. You can make and receive payments in the currency of your choice; PayPal handles 24 different currencies in 190 countries.

 

In order to open your store on klintr, you must have a PayPal account, either professional or non-professional, enabling you to make purchases and, most of all, receive your Clients' payments on line.

With PayPal, Clients pay you in complete security. Use of PayPal is free for Clients.

If you do not yet have a PayPal account, you can open one for free here: https://www.paypal.com/.

PayPal ensures the security and complete confidentiality of transactions within klintr.

During the creation of your store on klintr, don't forget to include the e-mail address of your PayPal account in your seller account so you can receive payments from your clients.

 

 

5.          How much does my store cost and what is the klintr commission ?

 

Creation of a seller account is free on the Site.

For the time being, opening a store on klintr likewise is free on the Site.

The placement of Products on sale in the store also is free on the Site for the time being.

 

On klintr, you only pay fees if you sell an item.

 

For the time being, the services offered by the Site are paid for only by a commission the Seller pays for each order he receives and which is paid him by a Buyer.

 

The services of the Site are as follows:

 

  • Introductory service between the Buyer and the Seller on the Site

 

  • Placement service of a Store and tools for the placement on sale of Products for the Seller on the Site

 

  • Provision of presentation tools for the Seller, for his brand names and his publicity, etc.

 

  • Provision of the PayPal banking service on the Site

 

  • Banking fees linked to the use of the PayPal banking service (commissions, cross-border fees and currency conversion, if need be) are the burden of the Seller (for details, see here: https://www.paypal.com/)

 

  • The commission only applies when Products are sold

 

  • The commission is part of the Product price

 

  • The commission principle is as follows:

 

  • The Site draws only 15 percent of the commission to the Seller on the price of the Products (all taxes included), for each order which is paid to him by a Buyer, outside of delivery costs. For each order that he receives, the Seller immediately receives in his PayPal account 85 percent of the price of the Products for each order (all taxes included) plus delivery costs
  • In all cases of litigation with Clients, of Product return and/or of their reimbursement, the Seller will reimburse his Client's full payment (price of the products with delivery costs) and the Site also will reimburse to the Seller the 15 percent commission on the price of the products (all taxes included).
  • In the majority of cases of Client reimbursement, the PayPal costs are generally reimbursed to the Seller. For more details, see: https://www.paypal.com/.
  • In the event of a claim or a legal dispute, only the PayPal client service is officially entitled to help you here: https://www.paypal.com ("help" rubric).

 

 

 

6.          How do deliveries, returns and reimbursements work on klintr ?

 

You must not forget that when it comes to the Seller, the Client is always right. In all countries, the law protects the Client's purchases on the Internet. You are probably a regular or occasional Client on different on-line sites and so you likewise are protected in this case.

 

For whatever reason, the Client can decide to return an order and has a retraction period of 7 (seven) calendar days to return his order, counting from the date his order is received. In such a case, the Product(s) returned by the Client is or are transported at the Client's risk and the Seller obligatorily must recommend to his Client the best transport solution for returning products and indicate the rate (for example FedEx, UPS or DHL).

 

The Client can decide to return a product because he was mistaken; because the Product does not suit him or for other reasons.

 

Litigation could likewise arise if the Client says he received a damaged Product or if he says he did not receive his order. In all cases of orders not received by the Buyer, as well as of loss, theft or damage, regardless of the reason, it is expressly agreed that the Seller, be he a professional or non-professional, will fully reimburse the Buyer's payment (product price with delivery costs) within 7 calendar days.

 

On the other hand, the Seller bears the risk for any damage to merchandise during transport until the moment the Client takes possession. This means that you must give greater importance to tracked and protected modes of delivery for all your orders, with a delivery identification number, insurance covering the value of the Products and a counter-signature form in order to guarantee to the Client and to yourself a proper delivery of your order, as well as to guarantee yourself the reimbursement of the value of the Product by your transporter in the event of loss or theft, of damage to the Product upon receipt or of an order deemed not to have been received by the Client.

 

When calling on international transport professionals (for example FedEx, UPS, DHL, etc.) you are warned against any abuse on your part. In fact, it has been proven that an order delivered with a delivery number, delivery insurance and a counter-signature drastically reduces the sources of litigation (loss, theft, damage, non-received order, etc.), but it does not cancel the Client's right of retraction.

 

In fact, it does not matter knowing if the Client is right or not, but it is important to know that he has the right to return his order, not to have received it and to be reimbursed in every case.

 

You must be prepared for a likely return of orders by your Clients as well as for all kinds of claims and litigations and be prepared to accord legal rights of return and reimbursement.

 

You should understand that an unhappy Client is a Client lost forever, while a Client who is satisfied with your after-sale service can decide to buy more Products from you later which will satisfy him and which he will not return. He will also talk about it with those who he knows: his family, friends, co-workers and on social networks on line. The Client ensures your viral promotion all around him.

 

If the Seller is a professional, the Buyer can ask the Seller for the return, exchange and/or reimbursement of the purchased Product. In this case, the Buyer has 7 (seven) calendar days from the date of receipt of the Product to exercise a right of retraction without having to explain why or pay any penalties, except for the cost of returning the item to the Seller which is the Buyer's burden, as well as, if need be, customs fees, VAT and/or other taxes which are owed on occasion of the importation of the returned Products at entrance to the Seller's country of delivery. In this case of a Product return, it is expressly agreed that the Seller will fully reimburse the Buyer for the payment of his order (price of the products with delivery costs) upon receipt in proper order by the Seller of the Product that was returned by the Buyer. In such a case, the Product(s) returned by the Buyers are transported at the Buyer's risk and the Sellers must recommend to their Clients the best transport solution for returning products and indicate the rate (for example FedEx, UPS or DHL).

In the event of a Product return, the latter must obligatorily be returned new, unused and in its original packaging, with all the elements and relevant slips that accompanied the Product when it was delivered.

In particular, the following products must not have been worn, tried on or used: underwear, swimsuits and all hygienic or bodily intimate products.

 

If the Seller is not a professional, but a consumer and non-professional, the right to return or exchange a product cannot be exercised by the Buyer and no Product can by taken back by the Seller except if the Seller accepts it, for commercial reasons, in which case the Product(s) returned by the Buyers are also transported at the Buyers' risk and the other terms remain unchanged.

 

In order to exercise one's right of retraction, the Buyer can ask klintr for it by going through the contact rubric on the Site which then is tasked with notifying the Seller(s). Nonetheless, it is restated that, in the event of a claim or a legal dispute, only the PayPal client service is officially entitled to help Buyers and Sellers here: https://www.paypal.com ("help" rubric).

 

For all questions relative to deliveries, returns and reimbursements on the Site, we advise you to become familiar with your standard terms of sale here: http://www.klintr.com/terms.

 

 

7.          Can my seller account be used to purchase Products also ?

 

A seller account cannot be used to purchase products on the Site.

In order to purchase products on klintr, you must create a Client account separately here: sign in.

 

 

8.          Can I create several stores on klintr ?

 

You cannot create several stores on klintr, but your seller account has several customization tools enabling you to organize your store, your brand names, your Products, your biography, your news, delivery zones and shipping fees, etc.

 

 

9.          In what countries can I sell ?

 

klintr is international and it enables you to market your Products worldwide.

During the placement on line of your Products on your store, you must specify the delivery fees for each Product and for each of the geographic zones where you agree to ship your orders.

 

Do not forget that delivery costs are paid for by the Buyer during his order in your store, but that it is preferable to suggest to him reliable modes of delivery with insurance and a counter-signature if necessary. It is your responsibility as a committed Seller in the event of a claim or of litigation with the Client.

 

If you agree to deliver your Products in every country, you potentially have access to Buyers worldwide. Conversely, for example, if you limit your deliveries to your country alone or to Europe, then the number of your potential clients is naturally much more limited.

 

 

10.         How do I close my seller account and my store ?

 

By registering on the Site, the Seller confirms having read, understood and validated the standard terms of sale, the non-disclosure policy and the process of ordering and purchasing.

 

The Seller is bound by contract to the Site and to klintr for an indefinite period of time. At any time, the Seller, if he so requests, may interrupt the contract on the Site. For its part, the Site at any time can decide to halt the contract without explanation and without notice.

 

Each Seller is free to no longer display and no longer sell his creations and his Products on klintr.

All that is needed is to send a request to klintr from the contact rubric.

 

 

11.         How do I increase sales in my store ?

 

First of all, the Buyer's payment for an order obligatorily commits the Seller to deliver the Product to the Buyer in the shortest time.

Upon receipt of the order, the Seller informs the Buyer of the receipt of the order.

Upon shipment of the ordered Products, the Seller informs the Buyer by e-mail of the shipment of his ordered Products, of the order's tracking number as well as of the transporter's location eventually.

 

The increase in sales arises through the satisfaction of your Clients who spread the word to their families, friends, co-workers and via on-line social networks. It is a virtuous circle.

 

For example, it has been proven that high-quality photographs enable the Client to get a better idea of the Products that interest him. Upon receipt of his order, the Client is less often disappointed. He is therefore more satisfied and the number of returns is fewer.

At the same time, a Product that is shown with several photographs enables the Client to get a more precise idea of your product. Do not hesitate to show several different high-quality photographs for each of your Products.

 

According to the same principle, detailed and precise information under the rubric "details, size & fit" for each Product file in your store will likewise enable the Client to get a better idea of your Products.

 

Your delivery information and shipping costs must be clearly displayed under the rubric "shipping & payment" for each Product file in your store, as well as your return and reimbursement information. Your client should not have to ask questions and have all the information on the screen. Otherwise the Client will hesitate and finally will most often choose not to purchase.

On the other hand, if you agree to delivery orders in every country, you will increase the number of your potential Clients and thus the number of your orders.

 

Your sales prices should be the lowest possible. Clients can easily compare prices on the Internet if your Products are also on sale on other sites.

 

Stocks of your Products must be reliable. Nothing is more disagreeable to a Client than having to pay for an order only to find out the Product is not available and then wait for reimbursement.

If the Seller, professional or non-professional, does not have available in stock the ordered Product(s), he is required to reimburse the Buyer immediately upon receipt of his order and of his payment (price of the products with the delivery costs).

 

You can talk about your klintr store on your blog, your Web site, your Facebook or Twitter profile, etc. That helps to increase your searchability and your visibility on the Internet.

On klintr, Clients likewise can contribute to having your Products, brand name and yourself discovered by means of tools that are available on the Site: Facebook, Twitter, Like de Facebook and « Tell a friend ».

 

 

12.         How do I put my creations and my products on sale in my store ?

 

First of all, you were selected in order to sell your creations and your products on klintr.

That means that klintr recognizes your talent and the quality of your creations; that also means that you agree to the standard terms of sale and the editorial choices of klintr.

 

The Site being only in English for the time being, you promise to draw up exclusively in English all information on the Site, especially information concerning yourself and your brand names, as well as the complete and exact characteristics and qualities of all your Products put up for sale on the Site and the availability, the price of the Products, the delivery times and the shipping costs.

 

IMPORTANT: klintr reserves the right not to accept a Product on sale for the different reasons set forth in the standard terms of sale, especially if the photographs which illustrate a Product are not of good quality and contribute to degrading the editorial line and the graphic charter of the Site.

In order to help you present fine photographs on the Site, klintr can offer some suggestions.

 

From your seller account, you can easily put your creations and Products on sale in your store.

You have tools at hand which enable you to organize your store, your brand names and your Products.

From your account, you can attribute categories and sub-categories to your Products and add details to the articles (size, colour, dimension, capacity, weight, etc.) as well as sales prices and discount prices (sweet prices).

You can also add more editorial information about your Products under the rubric "details, size & fit" which appears on each Product file.

Likewise, you can determine the zones of delivery and the shipping rates; you have to mention them under the rubric "shipping & payment" which appears on each Product file. In fact, it is obligatory to notify your Clients of your shipping rates.

Likewise, it is obligatory to explain to your Clients your policy on returns and reimbursement of orders policy under the rubric "shipping & payment".

You also can complete your biography, your current events and add some videos (TV Channel) etc, which will be visible in your "more about" lightbox on the Site.

 

When you put a Product up for sale in your store, you must state the available quantity of this Product; in other words, state the available quantity per article and of each variant of that Product (size, colour, dimension, capacity, weight, etc.). The available quantity is visible to the Client in each Product file.

If certain details of your Product are no longer available, then some article are unavailable in a size or a colour, a dimension, a capacity, a weight, etc., and you must update your Product file from your account and render those details unavailable to the Clients, but the Product remains visible in your store as well as the other variants of that Product.

 

If a Product is no longer completely available, you have to render it unavailable from your account, but the Product remains visible in your store and cannot be ordered.

 

You must also completely delete the file for a Product from your account and in such a case the Product is no longer visible in your store.

 

If you are absent and you are not able to take care of your orders, you can also render all your Products unavailable from your account and in such a case the Products remain visible in your store but cannot be ordered.

 

From your account, you can likewise determine your delivery zones by geography, such as by continent or country. You can make the shipping rates correspond for each of your Products, in terms of the weight of the Products, the number of Products or other combinations. These rate can be expressed according to your choice in one of the three currencies offered on the Site: U.S. dollar, Euro and Pound Sterling. These rates are always expressed on the Site with all taxes included.

 

You must mention a sales price for each Product and each article and express it according to your choice in one of the three currencies offered on the Site: U.S. dollar, Euro and Pound Sterling. The sales prices are always expressed on the Sit with all taxes included.

klintr is solely authorized to convert sales prices of the Products and the delivery costs that you determined in one of the three currencies accepted on the Site (U.S. dollar, Euro and Pound Sterling).

 

 

 

 

 

 

Buyers HELP: buying creations and Products on klintr

 

 

1.       How do I buy on klintr ?

 

klintr offers on its Site selected international artists and creators.

klintr is a unique marketplace and develops real creations on the Internet.

 

klintr brings together the greatest contemporary talents and offers international visibility to Sellers and their creations in the following categories:

 

  • fashion
  • art
  • design
  • beauty
  • magazines & books
  • gourmet

 

You can create a Client account very easily here: sign in.

Later, you can complete the information in your Client account, buy an account is not obligatory to browse klintr and discover artists and creators in many countries.

 

On klintr you buy directly from the seller.

You can pay safely with your PayPal account or with your credit card, as you prefer, and it’s free.

To create a PayPal account or discover more information about PayPal, click here: https://www/paypal.com/.

 

From your shopping bag, you can easily choose the Sellers from whom you wish to purchase the selected products just by clicking the "pay now" button.

Then you will be asked to validate your delivery addresses and billing. You also will be asked to choose one of the shipping methods proposed by each of the Sellers.

 

After selecting your shipping mode you only need to confirm your order by clicking the "place order" button.

Then you will be directed to klintr's PayPal page, on which you can choose to pay with your bank card or your PayPal account if you already have one. A PayPal account is not required to pay by bank card.

The PayPal banking services is translated and fully adapted to your country. You can make and receive payments in the currency of your choice; PayPal handles 24 different currencies in 190 countries.

PayPal ensures the security and complete confidentiality of transactions within klintr.

Use of PayPal is free for Clients.

 

 

2.       What happens after making an order on klintr ?

 

After making an order on the Site, you will receive an e-mail from klintr which will confirm your order, show how to find it in your Client account and how to reach the klintr team if necessary.

 

The Seller already has received your order, but he has likewise received an e-mail from klintr confirming the order you made.

 

Likewise, you will receive by e-mail a confirmation of your payment on PayPal.

 

It is important to know that the Buyer's payment for an order obligatorily commits the Seller to deliver the Product to the Buyer in the shortest time.

Upon receipt of the order, the Seller will inform the Buyer of the receipt of the order.

Upon shipment of the ordered Products, the Seller will inform the Buyer of the shipment of his ordered Products, of the order's tracking number as well as of the transporter's location eventually.

 

The Seller gets to work preparing and shipping your order according to the shipping mode you chose during your order.

You can also receive a confirmation e-mail from the transporter. That depends on the transporter and your choice of shipping mode.

The normal delivery times are mentioned on the Site at the time your order is validated; these times are drawn up by the Seller himself.

If you did not choose a reliable shipping mode for your order, but a basic domestic postal delivery, in that case the delivery could take a somewhat longer time.

 

If a problem arises, you can contact klintr here: contact.

However, in the event of a claim or a legal dispute, only the PayPal client service is officially entitled to help you here: https://www.paypal.com ("help" rubric).

 

 

3.       How do deliveries, returns and reimbursements work on klintr ?

 

By registering on the site, the Buyer confirms having read, understood and validated the standard terms of sale, the non-disclosure policy and the ordering and purchasing process.

In making an order on the Site, the Buyer implicitly accepts the duty to pay, if need by, customs fees, VAT and/or other taxes which are owed upon the importation of the ordered Products into the country of delivery. The formalities which relate to it are also the exclusive burden of the Buyer, except where otherwise indicated. The Buyer alone is responsible for verification of the possibilities of importation of the ordered Products in regard to the law in the country of delivery. The whole of these elements is specific to each country of delivery and is in no way linked to the Site, to klintr or to the Sellers.

In this respect, the Site recommends that the Buyer contact his local customs service in order to determine in advance the amount of taxes and fees he will have to pay for the importation of a product he wishes to buy from a Seller on klintr.

 

IMPORTANT: for all orders, no matter with which Seller, klintr recommends that you choose a reliable shipping mode with a delivery tracking number and a counter-signature, if necessary.

By choosing international transport professionals (for example, FedEx, UPS, DHL etc.), you will be protected as a Client and will be reimbursed by the Seller in the event of litigation.

Without a doubt, it is more costly for you, but it is much safer. It has been proven that a tracked order, with a delivery identifier and counter signature drastically reduces the likely sources of litigation later (loss, theft, damage, undelivered order, etc.).

For all questions relative to deliveries, returns and reimbursements on the Site, we advise you to become familiar with your standard terms of sale here: http://www.klintr.com/terms.

 

If the Seller is a professional, the Buyer can ask the Seller for the return, exchange and/or reimbursement of the purchased Product. In this case, the Buyer has 7 (seven) calendar days from the date of receipt of the Product to exercise a right of retraction without having to explain why or pay any penalties, except for the cost of returning the item to the Seller which is the Buyer's burden, as well as, if need be, customs fees, VAT and/or other taxes which are owed on occasion of the importation of the returned Products at entrance to the Seller's country of delivery. In this case of a Product return, it is expressly agreed that the Seller will fully reimburse the Buyer for the payment of his order (price of the products with delivery costs) upon receipt in proper order by the Seller of the Product that was returned by the Buyer. In such a case, the Product(s) returned by the Buyers are transported at the Buyer's risk and the Sellers must recommend to their Clients the best transport solution for returning products and indicate the rate (for example FedEx, UPS or DHL).

 

In the event of a Product return, the latter must obligatorily be returned new, unused and in its original packaging, with all the elements and relevant slips that accompanied the Product when it was delivered.

In particular, the following products must not have been worn, tried on or used: underwear, swimsuits and all hygienic or bodily intimate products.

 

If the Seller is not a professional, but a consumer and non-professional, the right to return or exchange a product cannot be exercised by the Buyer and no Product can by taken back by the Seller except if the Seller accepts it, for commercial reasons, in which case the Product(s) returned by the Buyers are also transported at the Buyers' risk and the other terms remain unchanged.

 

In order to exercise one's right of retraction, the Buyer can ask klintr for it by going through the contact rubric on the Site which then is tasked with notifying the Seller(s). Nonetheless, it is restated that, in the event of a claim or a legal dispute, only the PayPal client service is officially entitled to help you here: https://www.paypal.com ("help" rubric).

 

 

4.          newsletter

 

Be the first to know about klintr's new creators and artists with their Products and brand names: register for the klintr newsletter.

 

On klintr, you can share your discoveries, your Products, your brand names, your creators and artists by using the tools available for you on the Site: Facebook, Twitter, Like de Facebook and « Tell a friend ».



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